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About Us
To contact us:Stems of Ireland
9 York Road
Dublin 6
VAT No.: IE 6380843F
email us at info@stemsofireland.com
or call us on +353 87 28 95 523.
Delivery information1
For same day deliveries to the Dublin area we will need to have had acknowledged receipt of the order before 1 pm Dublin local time.
If you wish to place a time-of-day delivery within the Dublin area, will need to have had acknowledged receipt of the order must be placed at least one working day before delivery date.
However for Same-day and Time-of-day deliveries, some variables may prevent a timely delivery from occurring after the receipt-of-order has been given to you. For example, incomplete recipient information, or recipient is not at the delivery address to receive the flowers.
Christmas, Valentine\\\'s and Mother\\\'s Day are generally the busiest flower giving times during the year, during these times it is always recommended placing the order well in advance.
We can not guarantee deliveries on Saturday afternoon or on Sundays and Public holidays. No deliveries can be made to campgrounds, military bases, boats, sea ports or airports.
To ensure your satisfaction, we reserve the right to replace goods or packaging to equal value and quantity.
Delivery Status Inquiries
Please retain the receipt that is generated online or given over the phone, in the event that you need to refer to this information, as well as the personal response that you receive via e-mail once your order has been processed for delivery.
- The best way to determine if a delivery has met with your satisfaction is often to contact the recipient directly on the first business day after the scheduled delivery was to occur.
- The next best method is to e-mail us info@stemsofireland.com quoting your order number and recipient name, again, on the next business day after the scheduled delivery date. We will investigate the delivery status of your order and report back to as soon as possible.
- If you have any concerns regarding the delivery status of an order and require immediate feedback, please ring us on +353 87 28 95 523 on the first business day after the scheduled delivery date.
Terms and conditions:
The implementation of Special Offers, Discounts and Delivery charges are completely up to the discretion of the Management and may change at any time without notice.
Privacy Policy
We will not pass customer confidential information to any third party. Cookies are used to keep track of the contents of an order once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the \\\'Remember Me\\\' option.
The person responsible for this privacy policy is The Managing Director (See "Contact Us" for contact details). The information we collect is all the information entered at the time of the order.
The information is collected through the ordering process and is used for the purposes of processing the order and collecting payment. Occassionally we will advise you of special offers by email (if you do not wish to receive these, please advise by email - see "Contact us").
FAQ
All prices include VAT of 13.5%
Delivery charges are based on the location of delivery
Credit Card Security
Your order and payment details are given an extremely high level of security through the use of industry standard secure connection via SSL.
In addition credit card details are stored on the server for security reasons.
Our commitment
We guarantee to fulfil your order to the best of our ability, however if you are not satisfied with our service please email or write (see "reaching us") with the details of your complaint and we will endeavour to respond to you within five working days (advising you of how long it will take to resolve your complaint). We will keep you informed throughout the process. This does not affect your statutory rights as a consumer.